Developing Toward an SLA: Understanding the Testing Interval
نویسنده
چکیده
A Service Level Agreement (SLA) is a business operations concept that is sometimes inappropriately applied to engineering development. When an SLA is not converted to engineering requirements, development occurs blindly, and testing is probably done against some of the values specified in the SLA. The result is higher risk and higher cost. This paper illustrates some fundamental aspects of the testing interval that are relevant to the evaluation of the SLA by examining a real example.
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A Service Level Agreement (SLA) is a business operations concept that is sometimes inappropriately applied to engineering development. When an SLA is not converted to engineering requirements, development occurs blindly and testing is probably done against some of the values specified in the SLA. The result is higher risk and higher cost. This paper illustrates some concepts concerning data com...
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